Frequently Asked Questions (FAQ)

When will my items be shipped?

Items typically ship within 1-3 business days (excluding weekends and holidays).

When will my items arrive?

If you selected the flat rate shipping, items typically arrive within 7-10 business days.

What is your return policy?

Return any of our products--no questions asked--within 30 days of purchase. All items must be unused with original tags attached and a proof of purchase.  Customers are responsible for return shipping.

Do you ship to P.O. Boxes or overseas?

Yes, we do ship to P.O. Boxes.  Please contact us for more information regarding overseas shipping, it is handled on a case by case basis.

Do you have customer service?

Of course! Our friendly and knowledgeable customer service reps are available to answer your questions.

What is your warranty policy?

We will warranty ski/snowboard jackets and pants for 1 year from the purchase date for manufacturer defects.  All other items have a 90 day warranty period.  This does not include normal wear and tear.  The decision to warranty an item is at the discretion of the warranty department.